Here’s a typical day in the life
Leadership, customer service, business management, and problem-solving: this is the short answer, and what every day as a ServiceMaster Restore® owner involves to some degree. The reality is that every day for our owners can look different from the last, and as the business grows, responsibilities continue to shift. For aspiring entrepreneurs, understanding the day-to-day is an important part of discovery, so let’s walk through the typical priorities of a ServiceMaster Restore® owner.
Review jobs and set priorities
The day often begins with a review of active projects. Owners check schedules, monitor job progress, confirm crews have the equipment and resources they need, and address new service requests. They also stay informed about projects that require customer updates or coordination with insurance carriers. Keeping a clear view of daily operations helps teams respond fast while maintaining quality standards across every job.
Check in with the team
Employees are at the center of every restoration business. Our owners hire team members, provide coaching, recognize high-achievers, and create opportunities for professional development. As the business grows, owners build leadership within the business by developing project managers and other key employees. Knowing how to be a good leader helps ensure your team has the support it needs while they work toward long-term business goals.
Build relationships in the community
Business development is part of the owner's role throughout the year. Many of our owners spend time meeting with insurance agents, property managers, commercial decision-makers, and networking organizations. These relationships increase local awareness and create opportunities for future work. Being a familiar face in the community also reinforces the company's reputation as a trusted recovery partner.
Monitor business performance
Owners regularly review the financial health of the business. Daily or weekly responsibilities may include reviewing revenue, monitoring job profitability, approving purchases, tracking expenses, and evaluating key performance indicators. These insights support decisions about hiring, equipment investments, marketing, and future expansion. ServiceMaster Restore® provides training that helps franchise owners understand business fundamentals, including accounting, sales, marketing, hiring, and operations. This support gives first-time business owners a foundation while also providing experienced operators with proven systems they can implement.
Is restoration franchise ownership right for you?
Owning a restoration franchise is an opportunity to build a business that serves your community when they need help recovering from the unexpected. Success comes from making sound decisions, developing a capable team, and creating an operation that’s set up to win. If you’re wondering if franchise ownership is right for you, understanding these responsibilities is the first step. And if you’re ready to do the work, the ServiceMaster Restore® network is here to help you get started. Reach out to a development expert today to learn more.